CAA MyPace^™.

As with any insurance policy, if you change your vehicle just let us or your Broker know. After notifying us of the change, move your device to the new vehicle following the same installation instructions when you enrolled into the program. We will provide you with updated policy documents confirming the change and updated invoices, if there was a premium change. If your new vehicle is not compatible with the CAA MyPace program, please contact us and we will arrange to put you onto one of our other payment plans that works best for you.

There could be a premium change depending on the vehicle. An Agent or your Broker can advise you of any changes in the premium as a result of the changes.

CAA MyPace includes the same coverages as our traditional auto policy. If you have questions about these coverages, please speak with your CAA Insurance Agent at 1-888-307-6509 or contact your Broker.

You can enroll through a CAA Insurance Agent by calling 1-888-307-6509, visiting a local CAA Store or getting a quote online here.

You’ll receive a welcome package containing your CAA MyPace Auto Insurance policy along with a copy of the Terms and Conditions. In a separate package, you’ll receive your device along with simple installation instructions. The device should be easily plugged into your OBD-II port. You will need to install the device within 48 hours of the policy effective date, or from the date of arrival, to avoid being removed from the CAA MyPace program. For assistance you can call our technical support at 1-844-266-6320.

Once you’ve installed the device and completed your first trip, you can log on to our CAA MyPace App or visit www.caamypace.com to begin viewing your kilometre usage. Don’t forget to download the CAA MyPace mobile application so you can track your mileage.

Your device will light up briefly upon successful installation. When you plug it in for the first time, it will blink after a few seconds to show it’s connected. To complete the installation, you must turn on your vehicle in a location where there is clear cellular reception so that it can communicate with the server. For example, if parked in an underground garage the installation will not be complete until you leave the parking garage. You should be able to see the trips registering on your CAA MyPace App or through the online portal, once you have taken at least one trip. If neither of these happen, please contact our technical support team at 1-844-266-6320.

Similar to a cell phone or your satellite radio, the device can lose signal in areas with poor cellular reception, such as in an underground parking garage. If this happens, any data that hasn’t been uploaded will stay on the device until the next trip in an area with clear reception. Trip data prior to parking underground will not be available in the CAA MyPace App or online portal until the device has successfully completed the upload to our server.

In the event the vehicle remains in an area with low reception for an extended period, it may appear disconnected to our system and we will send out notifications to offer assistance and make sure something didn’t go wrong.

For technical support regarding your device or mobile application, please call 1-844-266-6320.

There is no additional cost for CAA MyPace. Premiums are based on traditional factors such as your driving record, years of driving and how far you drive. CAA MyPace is a way to manage how you pay your premium, leaving you in control. Pay for a portion of your premium related to the distance you drive, when you drive, which may result in a savings. You can see how much you might save at www.caamypace.com or get a personalized quote here.

You'll pay a non-kilometre base rate to cover you and your car while it's not being driven. You can choose to pay the full amount up front or by monthly installments. Then you pay for each 1,000 km increment, as you drive it. After 9,000 km your premium charge for 1,000 km increments will be replaced by an administrative fee for each increment.

For a visual description see the Terms and Conditions, section 4.2.

You will be billed for kilometres in advance of using them. As you near the end of the 1,000 km increment, notices will be sent when you have used 75%, 90% and finally when you reach 95% of the available kilometres. At 95% you will be automatically charged for your next 1,000 km increment. If you wish to delay this charge until you use 100% of the available kilometres, the CAA MyPace team can do that for you, just call us at 1-888-307-6509 or contact your Broker, prior to reaching the 950 km mark. Monitor your kilometres usage easily by downloading the CAA MyPace App or accessing your account through the online portal.

The CAA MyPace billing amounts are broken down in your invoice documents you received when you enrolled in the program. The invoice provides the details of your base rate and the 1,000 km increment rate you can expect to pay for the year. Any changes made to the policy that affect the premium will include an updated invoice and payment breakdown. If you are paying for your non-kilometre portion using a payment plan, the details of the withdrawal schedule will also be included. Refer to section 4.2 of the Terms and Conditions for an example of how the premium is charged.

Rates are determined for each policy year and may be subject to change when you renew. Changes made during the policy year or at renewal that have an impact on your overall rate could impact the cost of both your base non-kilometre rate and your 1,000 km increments rate. Changes that may impact your rate include replacing your vehicle, adding or removing a driver, adding or removing additional coverage or moving to a new location.

When an automatic payment is processed at 950 km, it doesn't show on your usage dashboard until the remaining 50 km from the previous increment have been used. At that point the dashboard will be reset to show the new 1,000 km remaining on your policy.

If you wish to delay a payment from automatically being charged until you have exhausted 100% of your purchased kilometres, you must contact your Agent or Broker prior to using more than 950 km at 1-888-307-6509, or contact your Broker. Please note, as soon as you cross the 1,000 km threshold, you will automatically be charged for the next 1,000 km increment.

CAA MyPace allows you to carry the kilometres that you have not used in your current 1,000 km increment when you renew, so don’t worry if you need to reload near the end of your policy term. Any difference in the kilometre rates in your renewal will be applied to those kilometres you carry over and an adjustment will be applied to your base premium. You just keep driving. When you have exhausted the kilometres carried over you will then be billed a new 1,000 km increment and the cycle begins again. CAA MyPace, billing you at your pace!

At this point we only allow for kilometres to be bought in blocks of 1,000.

The CAA MyPace payment program is currently designed to offer savings for low-mileage drivers and cannot be combined with our CAA Connect^® telematics program which rewards good driving habits. However our other discounts such as winter tires and CAA membership discounts, if eligible, may apply.

CAA MyPace and CAA Connect cannot be combined. You may only select to be part of one program at a time per policy.

All traditional CAA Insurance auto policy discounts are available for the CAA MyPace program except for the CAA Connect discount. Underwriting and eligibility rules apply.

You can track the kilometres you've used in the CAA MyPace App or on the online portal. Both can be found at www.caamypace.com. You will also receive email notifications to keep you up to date with your usage. Make sure to let us know if you change your email so we can keep you updated.

For full details on data use of the device please refer to section 5 of the Terms and Conditions.

The CAA MyPace program uses the device to record and bill for kilometres used by the enrolled vehicle.

The device also collects the following additional information:

• Vehicle Identification Number (VIN)
• If the device is connected or disconnected
• Time and date
• Vehicle location (GPS)
• Vehicle diagnostic information
• Vehicle speed
• Accelerometer data

The data is routed through our appointed Service Provider and stored at CAA. The information is processed securely and in compliance with CAA’s privacy policies by both CAA and its Service Provider. CAA Insurance Company will not disclose or transfer any of the data to other third parties except as outlined in section 5.7 of the Terms and Conditions.

You can access your data on the secure online portal as well as the CAA MyPace App.

CAA will not use the data to cancel or refuse an automobile insurance policy; to apply surcharges to your current or future automobile policy or for marketing purposes.

The device uses an onboard GPS antenna and accelerometer to accurately measure the vehicle’s trip data. Data in the device is updated at the end of each trip. If you are parked underground or without signal, this could take a little longer and the data may come through next time the device accesses a signal. For more information on the data collected and how it’s used, refer to Section 5 of the Terms and Conditions.

If you believe the data showing in your CAA MyPace App or online portal is incorrect or is unavailable, please contact our technical support team at 1-844-266-6320.

The device must be plugged into the OBD-II port to be eligible to remain enrolled in the CAA MyPace program (see section 2.3 of the Terms and Conditions). However, the device can be removed if you are taking your vehicle in for service or emission testing. Once the vehicle is returned to your possession you must verify that the device was reinstalled properly. Frequent removal of the device may jeopardize your participation in the program.

When you first enroll in the CAA MyPace program, our system checks that your vehicle is compatible with our CAA MyPace device. The device does use a negligible amount of the vehicle’s battery to draw power, but will automatically enter sleep mode shortly after the ignition is turned off to prevent drainage. If you experience any other issues, please contact our technical support team at 1-844-266-6320.

No. You can stay up to date with your usage with our CAA MyPace online portal at www.caamypace.com or rely on our email notifications to keep you in the know.

Yes, it is mandatory to provide an email for enrollment into the CAA MyPace program so we can keep you notified of your usage and payments throughout the policy.

Tell us if your email address has changed. That way we can keep you informed on your usage and payments.